Privacy Policy

Last updated: June 2024

Jodiha ("Jodiha", "we", "us", or "our") provides facade and roof cleaning services and operates this website. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or use the contact and quotation forms available on it, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy applies to all visitors and prospective clients who interact with our website. If you have any questions about this policy or how your data is handled, please contact us using the details in the "Contact Us" section below.

1. Who We Are

Jodiha
114A Deansgate
Manchester, M13 2JQ
United Kingdom
Email: [email protected]
Phone: +44 161 734 5589

Jodiha is the data controller responsible for the personal data described in this policy.

2. What Personal Data We Collect

We only collect personal data that you voluntarily provide to us through the forms on our website, such as our contact or quotation request form. This may include:

Your full name
Your email address
Your telephone number
Your property address, where relevant to a cleaning quotation
Any details you choose to include in your message, such as a description of the facade or roof cleaning work you require

We do not collect any special category data (such as health or financial information) through our forms, and we ask that you do not submit such data to us.

3. Why We Collect This Data

We use the personal data submitted through our forms for the following purposes:

To respond to your enquiry about our facade and roof cleaning services
To prepare and send you a quotation or estimate
To schedule and coordinate any work you request
To maintain records of communications for customer service purposes

4. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases to process your personal data:

Consent: where you have given clear consent for us to process your data for a specific purpose, such as submitting a form on our website.
Legitimate interests: to respond to enquiries and provide information about our services, where this does not override your fundamental rights and freedoms.
Contract: where processing is necessary to take steps at your request prior to entering into a contract for cleaning services, or to perform such a contract.

5. How Long We Keep Your Data

We retain personal data submitted through our forms only for as long as necessary to fulfil the purposes described above, typically for a period of up to 24 months from your last contact with us, unless a longer retention period is required to comply with our legal or accounting obligations, or unless you ask us to delete your data sooner.

6. Who We Share Your Data With

We do not sell your personal data. We may share personal data with:

Staff and subcontractors of Jodiha directly involved in preparing quotations or carrying out cleaning work you have requested
Service providers who support our website hosting and email communications, acting under our instructions
Regulatory or law enforcement authorities, where required by law

We do not transfer personal data outside the United Kingdom other than where a service provider requires it, and in such cases we ensure appropriate safeguards are in place as required by the UK GDPR.

7. Cookies

Our website uses a single cookie, named "gdpr_consent", which stores your consent choice regarding cookies and advertising measurement for a period of one year. This is the only cookie set by this website. We do not use analytics cookies, session cookies, or any third-party tracking cookies.

Advertising measurement is only activated after you have given consent, and only operates on the confirmation page shown after you submit a form. No advertising measurement occurs anywhere else on the site, and none occurs before consent is given.

8. Your Rights

Under the UK GDPR and the Data Protection Act 2018, you have the following rights regarding your personal data:

Right of access: to request a copy of the personal data we hold about you
Right to rectification: to request correction of inaccurate or incomplete data
Right to erasure: to request deletion of your personal data, subject to certain exemptions
Right to restrict processing: to request that we limit how we use your data
Right to object: to object to processing based on legitimate interests
Right to withdraw consent: where processing is based on consent, at any time, without affecting prior lawful processing
Right to data portability: to receive your data in a structured, commonly used format, where applicable

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month, as required by law.

9. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection matters.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Email: [email protected]
Phone: +44 161 734 5589
Address: 114A Deansgate, Manchester, M13 2JQ, United Kingdom

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date.